FAQs

BetterCommerce is designed to grow with the demands of your business. With a feature set including advanced marketing and promotional capabilities, backed by customer insights, you'll get closer to your customers and see them convert. And when you need more capacity, BetterCommerce cloud-based architecture offers the ultimate in pain-free scalability to grow seamlessly with your business, both to support your ongoing growth and to manage the peaks and troughs of your trading calendar.

Customers demand relevant, intuitive, and targeted experiences when, where and how they choose to engage with you. BetterCommerce covers all the bases with fully responsive websites, mobile apps and an in-store hub. BetterCommerce centralises the publication and management of all channels to ensure optimum device responsiveness. Whatever device your customers are using, the content and design will automatically adapt to deliver a superior customer experience.

BetterCommerce allows you to run multiple domains from one centralised hub. With multi-lingual, multi-currency, and region specific pricing, you can create and manage additional stores, brand and country sites.

We provide a white-labelled iOS mobile app out-of-the-box, along with its source code, that you can customise to design an app that adds a new dimension to your mobile offer.

BetterCommerce is designed to enable commerce teams to be in full control, with a comprehensive suite of business tools available through a single web-based interface. BusinessHub is the entry point to manage site settings, product data, merchandising, content, customer data and site extensions from one easy to use, intuitive dashboard.

The BetterCommerce platform provides a comprehensive toolset to help you increase traffic, deliver enhanced customer experiences and boost sales. Convert more customers with advanced marketing and conversion tools to accelerate your growth. Increase traffic and ROI while spending less time managing technology. Supercharge your promotions with powerful merchandising tools that allow you to easily align products, content, promotions and customers to deliver successful campaigns in the right place, at the right time, with the right content. And make use of customer insights based on behavioural analysis, with integrated analytics to segment your customer data and create personalised promotions based on real data.

BetterCommerce is built with a 100% API-first philosophy, transforming the way a commerce platform can be implemented or customised. Using our APIs you can extend anything you like, integrate new technologies, and customise your store however you want. And it's a simple process for business users to set up extensions, and quick and easy to rollout the changes

Because BetterCommerce is based on a completely open API architecture, your creativity to innovate is not limited by technology or development. Using our APIs you can extend anything you need

The platform's architecture is language-agnostic and compatible with any front end code. This means that whoever develops the front end can use the language that works best for them: you can develop using php, .NET, javascript, or in any other language you prefer.

BetterCommerce's API-first approach makes it easy for you to build new services and closer ties with partners and customers. You can add services such as maps, shipping and payment processes to your own without having to write new code. Our APIs cut the cost of innovation and entry to new markets.

We have a trusted community of digital agencies, technology companies and system integrators who deliver flexible and powerful digital commerce solutions. Our partners have complete access to the same API used to build BetterCommerce, enabling them to build integrations and customise the platform for their clients using the technology stack of their choice. We can help you find the right partner for your specific needs.

Most of our clients are in the worlds of fashion, beauty and wellness. But rest assured that if you do commerce, we can help you, no matter your sector or customer base. We have helped new businesses build solid foundations for the future; we have laid the path for national companies to go global; and we have simplified the operations of market-leading retailers with our powerful solutions. Head over to our Success Stories page to see how we have helped businesses just like yours.

Industry experts recognise the unique benefits of BetterCommerce for retailers. Mark Lewis, CTO of leading e-commerce agency Practicology, said: BetterCommerce is a welcome addition to the platform options retailers have today. Modern architecture, well thought-out and highly-usable management tools, a full suite of capabilities particularly strong in terms of customer management and built with API-led extensibility and cloud-managed scalability, make BetterCommerce an option that many retailers should consider.

Our parent company is a leading provider of enterprise technology solutions and one of the world's largest providers of encrypted software keys for retail and in-game purchase. BetterCommerce was born out of customer demand for a new omnichannel commerce platform, and to date the platform has had more than 200,000 development hours invested into it.

BetterCommerce is a cost effective platform with no hidden costs, giving you transparency and predictability. We offer an extensive feature set as standard, regular updates included, flexible pricing models and a world-class customer services and support infrastructure. And, as we'll only charge you for what you use and only when you need it, you can be sure your operating budget won't be burdened with paying for excess capacity.

Our pricing models are designed to match the size of your business and your requirements. With a choice of cloud, on-premise, or through our hybrid model we can find the right commercial model for your business today and tomorrow.

No. BetterCommerce integrates with many payment gateways and third-party tools. Their fees are not included in the cost per order and should be added up.

As of now, we don't offer on-premise version and offer the complete platform in SaaS (Software as a Service) Model wherein we take away all the headaches around the infrastructure management, patches, updates and everything needed to keep the lights running.

Absolutely, you can manage as many brands or businesses as you need from one single dashboard with the ability to do switch between brands quite easily without having to login again & again

When you engage with BetterCommerce, we follow a defined process to take you from first steps all the way to a live site and beyond.

Our team of specialists will provide you with support throughout the project life-cycle, from advising on platform and technical questions before and during the project, to resolving any issues, to supporting the implementation and providing post-launch support. We also have a trusted community of digital agencies, technology companies and system integrators who can help you deliver flexible & powerful digital commerce solutions. We take our commitment to our customers seriously, and we will be there when you need us - from our sales staff to our Directors.

Integrate easily with your existing Enterprise Resource Planning (ERP) system for catalogue management. Our platform supports bulk import and intelligently maps to brands and categories.

Prior to going live, we will complete a deployment checklist, to ensure that there are no issues. For the 24 hours following deployment, we will closely monitor the site performance and some key metrics. If there are any major problems, we will have a team on hand to provide quick response.

In preparation for your new site launch, we will define some key metrics to act as a comparison between the old site and the new site. These include measures such as KPIs, ecommerce, devices traffic, acquisition and search. For a period after launch we'll track any significant changes, so that we can highlight any negative movements, understand the reasons, and take remedial action where appropriate. This activity might be carried out by us, by you, or by one of your agency partners.

Maintaining organic search rankings should be a high priority in any replatforming project. We'll work closely with you or your search agency to put in place a comprehensive search migration plan to ensure that all possible steps are taken to preserve or even improve your search rankings.