From Wholesale to Retail - Mastering the B2B to B2C Transition
Discover how businesses navigate the shift from B2B to B2C, leveraging AI, data, and streamlined operations to scale. This episode explores key lessons from successful transitions, covering challenges, strategies, and growth opportunities.
Podcast Summary
Discover how businesses successfully transition from B2B to B2C, leveraging e-commerce, AI, and smart strategies to scale. In this episode of The eCommerce Practitioners Podcast, Vikram Saxena sits down with Sumit Jairat, a retail and wholesale expert with over 20 years of experience.
Sumit shares how his business pivoted during COVID-19, overcoming challenges in logistics, marketing, and operations to build a strong direct-to-consumer (DTC) strategy. Learn how customer data, AI, and a resilient team played a crucial role in this transformation.
Key Highlights
- The necessity of shifting from B2B to B2C during COVID-19
- How ecommerce became a game-changer for business resilience
- Using customer data & AI to drive smarter marketing decisions
- The role of technology & automation in streamlining operations
- Managing returns & logistics for profitability
- Building a strong team to scale successfully
Don’t miss the deep dive into real-world ecommerce challenges and their solutions!
