BetterCommerce vs SAP Hybris 2024 — Which platform is best for you?

BetterCommerce

Headless

SAP Hybris

Monolithic

BetterCommerce

Average cost starts from £150k

SAP Hybris

$100,000 per year for subscriptions

BetterCommerce

No licensing fee

SAP Hybris

Licensing fee about $1/year/names user

BetterCommerce

4-6 weeks

SAP Hybris

6 to 10 months

BetterCommerce

Unparalleled customisation freedom with a 100% API-first architecture. Open REST APIs empower limitless customisation, integration of new technologies, and extension of functionalities. Additionally, a rich library of pre-built, user-friendly extensions allows for faster implementation of new features without extensive custom coding.

SAP Hybris

While SAP Hybris Commerce offers a robust feature set, extensive customisation can be challenging due to its complex architecture, requiring specialised knowledge. This results in a steeper learning curve and potentially higher costs for custom changes. 

BetterCommerce

BetterCommerce provides a transparent tiered pricing structure, enabling you to select the plan that fits your business needs and budget. Each plan includes a comprehensive set of features, such as marketing automation and loyalty programs. This built-in functionality can significantly lower your development and customisation costs compared to platforms that require extensive coding or integrations.

SAP Hybris

Implementing and maintaining SAP Commerce Cloud can be a significant investment. While it offers a robust feature set, factors like licensing, hosting, customisation needs, and ongoing support contribute to a potentially high total cost of ownership (TCO). This can be a barrier for some businesses, particularly those where costs might outpace growth.

BetterCommerce

BetterCommerce microservices architecture allows you to scale specific functionalities independently, such as product management. Its API-first approach ensures easy integration with future technologies, while the cloud-native design leverages inherent scalability. Unlike SAP Hybris Commerce, BetterCommerce adapts seamlessly to growing user bases and product volumes.

SAP Hybris

SAP Hybris Commerce's architecture can present hurdles when scaling to meet significant growth. Its rigid structure might require complex adjustments to accommodate a rapidly increasing user base or product volume.

BetterCommerce

BetterCommerce prioritises a user-friendly experience for business owners and managers of all technical backgrounds. The platform boasts an intuitive design that minimises the need for IT expertise. Exceptional customer support and a focus on user empowerment ensure users can quickly become proficient and leverage the platform's robust features to their full potential.

SAP Hybris

Building a Hybris store requires significant development and programming knowledge. While tools like Smart Edit simplify the back-end experience to some extent, Hybris isn't a DIY platform. Businesses without in-house development resources will likely need to partner with experienced Hybris developers.    

BetterCommerce

The open-source nature and headless architecture promote greater flexibility for integrations. BetterCommerce can connect with various third-party tools and platforms through APIs. allowing connections to commonly used tools like social channels, accounting software, customer review platforms, and logistics services.

SAP Hybris

While Hybris offers core functionalities, its integration capabilities can be limiting. Out-of-the-box, it only integrates with a select few systems: Data Hub, ERP, CSV files, ImpEx, and SAP CRM.

BetterCommerce

BetterCommerce breaks free from this cycle with an API-driven approach. Integrations happen through APIs, eliminating the need for version-specific extensions. This future-proofs your integrations and ensures compatibility even with future updates. Additionally, BetterCommerce cloud-native design allows for effortless scaling of resources, providing the flexibility to adapt your infrastructure as your business grows. 

SAP Hybris

The platform relies on extensions for various functionalities, but updating them poses a major challenge. Each new SAP release requires corresponding extension updates, a complex process that often leads clients to skip updates. This results in outdated software that is vulnerable to security risks and misses out on new features.

BetterCommerce

BetterCommerce provides a unified solution with its built-in recommender module, enabling precise audience segmentation and AI-driven hyper-targeted recommendations across various models. This ensures relevant product showcases for each customer. Additionally, it aids in abandoned cart recovery, personalises emails for better engagement, and integrates seamlessly with your commerce platform, all supported by robust analytics to optimise efforts.

SAP Hybris

Hybris personalisation requires extra purchases like SAP Hybris marketing and lacks a unified solution. The older BTG module is outdated, and the newer SmartEdit relies on a separate customer segmentation module (custom or SAP's), creating complexity.

BetterCommerce

BetterCommerce stands out with its comprehensive and accessible knowledge base and help documentation. All users have unrestricted access to detailed guides, tutorials, and FAQs that are regularly updated to reflect the latest features and best practices.

SAP Hybris

Hybris documentation poses challenges due to partner-restricted access, limiting information availability. Even with access, the poorly optimised search function hinders efficient retrieval, and the inability to download documentation adds further inconvenience.

BetterCommerce

BetterCommerce provides a user-friendly experience with built-in configuration tools for visual adjustments to the checkout process without coding. A well-documented API allows for further customisation, catering to both ease of use and advanced needs. The platform also streamlines checkout with features like guest checkout, multiple payment options, and an emphasis on speed and security.

SAP Hybris

While Hybris lacks a built-in configuration tool for the checkout process, it can be customised through code modifications, requiring developer expertise. A framework is available to streamline these customisations, but it still demands a programming background.

BetterCommerce

BetterCommerce includes a built-in OMS, eliminating the need for additional integrations. It provides functionalities for managing various order types, complex fulfillment processes, and custom workflows. This OMS meets standard fulfillment needs while offering customisation flexibility.

SAP Hybris

Prior to 2017, SAP Hybris required a separate order management module as an integrated app. SAP in 2017 by incorporated order management functionality directly into the core Hybris platform.

BetterCommerce

BetterCommerce open and modular architecture allows businesses to seamlessly integrate third-party solutions or develop custom features without extensive time or resource investments. This reduces dependency on the vendor and empowers businesses to tailor the platform to their specific needs with minimal technical hurdles.

SAP Hybris

Replacing core functionalities like search, shopping cart, or checkout in SAP Commerce Cloud is complex and resource-intensive, often making it nearly impossible. While adding or replacing minor features is possible, it remains a complicated process.