BetterCommerce vs Salesforce Commerce Cloud 2024 - Which platform is best for you?

BetterCommerce

Microservices

SFCC

Monolithic

BetterCommerce

Yes (API-first approach)

SFCC

Yes (configuration required)

BetterCommerce

Tiered monthly fee

SFCC

Starting from 1% of Gross Merchandise Value (GMV)

BetterCommerce

Designed to be user-friendly for business users with limited technical knowledge. Intuitive interface and pre-built functionalities minimise the need for custom development.

SFCC

Salesforce Commerce Cloud is flexible in terms of heavy customisation, however, it lacks advance product attribution and catalog management features. You will require the services of a Salesforce developer to customise the platform and make the most of its features. 

BetterCommerce

BetterCommerce offers a refreshingly transparent pricing structure.  Our all-inclusive subscription eliminates surprises – development, support, integrations, and hosting are all bundled into your monthly fee. This means you know exactly what you're paying for upfront, with no hidden charges or license fees that increase with your revenue.

SFCC

Salesforce Commerce Cloud can be expensive to implement and maintain, especially for mid-sized businesses. There are licensing fees, as well as costs associated with customisation, development, and ongoing maintenance.

BetterCommerce

The entire platform can be customised without needing to write code, allowing you to tailor every aspect to your brand vision.

SFCC

The platform’s robust feature set can introduce complexity, requiring a learning curve for users. Businesses may find it necessary to invest in training or professional assistance for effective setup and customisation, especially with intricate requirements.

BetterCommerce

BetterCommerce is agile, flexible, and yet comprehensive. With most of the features built on micro-services API-based architecture, the overall time to market is faster than most solutions out there in the market. On average, it takes 4-6 weeks to go live.

SFCC

Implementing B2B commerce cloud can be a time-consuming process, especially for businesses with complex commerce requirements. Projects run between 6 months to several years due to Salesforce’s highly complex offering.

BetterCommerce

BetterCommerce offers Out-of-the-box features for an unprecedented experience where one can choose either all-inclusive modules, or independent modules as per your requirements.

SFCC

While B2B commerce cloud offers a range of features specifically designed for B2B businesses, some businesses may find that they need to invest in additional customisation or third-party apps to fully meet their commerce needs.

BetterCommerce

No vendor lock-ins. BetterCommerce believes in helping retailers with their commerce journey. BetterCommerce success lies in retailer success and hence a contract can be broken anytime by giving 30 days prior notice.

SFCC

While Salesforce offers a B2B and B2C partner marketplace, it doesn't eliminate all vendor lock-in. The platform's integration with the broader Salesforce Customer 360 ecosystem can still restrict your options.

BetterCommerce

BetterCommerce includes a native headless CMS module. This eliminates the need for third-party integrations and allows for centralised management of product information, descriptions, blog posts, and other website content within the BetterCommerce platform.

SFCC

Salesforce Commerce Cloud's URL structure can generate duplicate content for the same product with different filters or parameters. This can negatively impact SEO and require additional optimisation efforts.

BetterCommerce

The open-source nature and headless architecture promote greater flexibility for integrations. BetterCommerce can connect with various third-party tools and platforms through APIs. allowing connections to commonly used tools like social channels, accounting software, customer review platforms, and logistics services.

SFCC

Even though AppExchange has free apps, most of them are paid so you need to add subscription costs to the list of your CRM expenses.
Too many integrated systems can significantly slow down Salesforce org and the whole project and also result in more bugs after each release or new integration.

BetterCommerce

BetterCommerce is a complete omnichannel commerce solution featuring a contemporary architecture crafted for the cloud. Developed with a 100% API-first concept, it completely transforms and enhances how a commerce platform can be customised or implemented. The platform is completely based on open REST API architecture, innovation creativity has no limits. Utilizing the APIs of BetterCommerce, one can integrate new technologies, customise the web store, and extend anything desired.  

SFCC

Some objects can be quite difficult to customise, for example, reports. Over-customisation can result in CRM systems being too clunky, difficult to navigate, and in extended loading time. More advanced customisation that requires APEX coding can be challenging even for experienced developers, despite its close similarity to JavaScript. It means that you will need to hire Salesforce developers even if you have your own IT department.

BetterCommerce

BetterCommerce offers dedicated support to answer your questions and troubleshoot any issues, 24 hours a day, 7 days a week.

SFCC

Many customers claim that Salesforce customer service is unresponsive, and some emails and calls can remain unanswered for months. Also, when users reach out to support for help, they seem not to have a solution for their problem.